Cancellation Policy

1.1 This policy applies to all learners enrolled in online or in-person courses and programmes offered by Softkings Academy.

1.2 It governs cancellations before course commencement, withdrawals during training, and course transfer requests.

1.3 This policy must be read together with the Refund Policy and Terms and Conditions.

2.1 Learners may cancel their enrollment before the start of the course by submitting a written request via email.

2.2 Where cancellation occurs before commencement and no learning materials have been accessed, a refund may be considered in line with the Refund Policy.

2.3 The enrollment deposit remains non-refundable except where required by law or where the course is cancelled by Softkings Academy.

3.1 Learners may withdraw within 7 days of enrollment for a partial refund (excluding the deposit), provided no classes have been attended.

3.2 Withdrawals within this period must be communicated in writing to Softkings Academy administration.

3.3 Refunds issued during the cooling-off period are processed in line with the Refund Policy.

4.1 Withdrawals after the cooling-off period will not be eligible for refunds, except under exceptional circumstances approved by management.

4.2 Learners withdrawing after accessing materials or attending sessions may forfeit all fees paid.

4.3 Requests for cancellation after commencement must be submitted in writing and will be evaluated on a case-by-case basis.

5.1 Learners may request to transfer to another course or cohort, subject to availability and approval.

5.2 Transfer requests must be made in writing and must include reasons for the request.

5.3 A transfer may require a fee adjustment if the new course is of higher value.

5.4 Course transfers are not automatically granted and are dependent on capacity and scheduling.

6.1 Softkings Academy reserves the right to cancel or postpone a course due to insufficient enrollment, unforeseen circumstances, or operational requirements.

6.2 Where a course is cancelled by the Academy, learners will be offered:

6.2.1 A full refund of fees paid (including deposit), OR

6.2.2 A transfer to another course or intake at no additional cost.

6.3 Learners will be informed as early as possible via email or SMS.

7.1 Softkings Academy may terminate enrollment for misconduct, academic dishonesty, or non-compliance with institutional rules.

7.2 In cases of termination, learners may forfeit fees paid and will not be eligible for a refund.

7.3 Such terminations will follow internal review and documented communication procedures.

8.1 All cancellation requests must be submitted in writing.

8.2 Send cancellation requests to: info@softkingsacademy.co.za

8.3 Your request must include full name, ID number, course name, and reason for cancellation.

8.4 Cancellations become effective from the date Softkings Academy receives the request.